Effective Date: October 08, 2026
Findus provides digital lead generation and directory listing services. Payment for seller membership plans (e.g., Starter, Growth, Enterprise) is strictly non-refundable once the plan is activated and buyer lead distribution has commenced. By making a payment through our secure payment gateway, you acknowledge that you are purchasing a digital service.
In the event of a technical issue, double debit, or transaction failure where funds are deducted from your bank account or credit card but the subscription status is not updated on Findus, our automated systems will detect the anomaly. A full refund or credit adjustment will be processed within 5-7 business days directly back to the original payment method via our payment gateway partner.
Sellers have the flexibility to cancel or choose not to renew their monthly subscription plan at the end of their current billing cycle. No hidden cancellation fees will be charged. If you have enrolled in auto-pay via our payment gateway, you must cancel the mandate at least 48 hours prior to the next billing cycle to prevent automatic deduction.
Findus uses OTP authentication for initiating high-value transactions or making changes to your billing profile. Payments made after successful OTP verification are considered authorized by the account holder. Findus will not entertain refund requests for transactions claimed to be "unauthorized" if they were successfully authenticated via OTP sent to the registered mobile number.
To initiate a payment query or request a manual refund investigation, please submit a ticket through our Support Portal or email our support team with your Payment Transaction ID and Registered Phone Number. Our billing department will review the case and respond within 48 hours.
